Shipping Policy

Effective Date: January 1, 2026
Last updated: May 2026

Superior Glide ships furniture floor protection products to customers in the United States and Canada. This page explains how orders are processed, how shipping is calculated, and what to do if a package is delayed, lost, or damaged.

Order Processing Time

Processing time is the time between when you place an order and when it ships. Shipping time is separate and begins after processing is complete.

In-stock items ship within 1–3 business days of order confirmation. Most items in our catalog are in stock, and the product page indicates availability before checkout with a green “In Stock” status.

Made-to-order items are produced after the order is placed. These items have a typical lead time of 4–6 weeks from order confirmation to shipment. The product page clearly indicates made-to-order status with an orange “Available to Order” notice and the estimated lead time before checkout. If you need a specific delivery window, contact us before ordering, and we will confirm whether we can meet it.

Orders containing both in-stock and made-to-order items will ship together once the made-to-order portion is ready, unless you request a split shipment at the time of order.

Business days are Monday through Friday, excluding US federal holidays.

Shipping Destinations

We currently ship to:

We do not currently ship outside the United States and Canada. For international inquiries or bulk commercial orders to other countries, please contact sales@superiorglide.com.

Shipping Costs

Shipping costs are calculated at checkout based on package weight and destination. Rates are displayed before payment is submitted, so you will see the exact shipping cost before completing your order.

Most orders ship at standard package rates. Heavier or larger orders may ship via flat-rate box pricing, which is calculated automatically.

Carriers and Transit Time

US orders ship via major US carriers. Canada orders ship via USPS International. The carrier for your specific order will be selected based on package size, weight, and destination.

Estimated transit times after the order ships:

Transit times are estimates provided by the carrier and are not guaranteed. Severe weather, carrier delays, and high-volume shipping periods (such as the holiday season) may extend delivery times.

Tracking

Tracking information, when available, is sent to the email address provided at checkout once the order ships. If you do not receive tracking information within the processing time stated above, please contact support@superiorglide.com.

Customs, Duties, and Taxes (Canada Orders)

Canadian orders may be subject to import duties, GST/HST/PST, and customs processing fees levied by the Canada Border Services Agency. These charges are the responsibility of the recipient and are not included in the order total or shipping cost shown at checkout. Customs processing may add additional time to delivery beyond the transit estimates above.

Lost or Delayed Packages

If your order has not arrived within the estimated transit window, first check the tracking information for any carrier updates. Packages occasionally show as delivered but arrive a day or two later — we recommend waiting 48 hours past the marked delivery date before reporting the package as lost.

If a package is confirmed lost in transit, contact us at support@superiorglide.com with your order number. We will work with the carrier to file a claim and arrange a replacement or refund.

Damaged Shipments

If your order arrives damaged, contact us at support@superiorglide.com within 10 days of delivery, with your order number in the subject line. Photos of the packaging and product help us resolve claims quickly. Damaged-on-arrival shipments are handled through our standard return process — see our Refunds & Returns page for details.

Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for packages delivered to incorrect addresses provided at checkout. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment, which may require an additional shipping charge.

Returns and Refunds

We offer a 10-day return window from the date you receive your order, on unused, unopened items in original packaging. Custom-made, made-to-order, and special-order products are not eligible for returns. For full details, including warranty information and the return process, please see our Refunds & Returns page.

Questions

For shipping questions, contact us at support@superiorglide.com or +1 (407) 347-3219. Our team responds within one business day.

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