Superior Glide support is here for questions about orders, sizing, installation, and fitting our products to your furniture. Reach the right team in one step.
Superior Glide (Operated by Infinifi LLC), 1401 Beulah Road, Suite 112, Winter Garden, FL 34787 USA.
Email: support@superiorglide.com – Telephone: +1 (407) 347-3219
RESPONSE
Most replies within hours
HOURS
Monday through Friday
SHIPS FROM
Domestic shipping, no overseas calls
REACH US
Pick what works for you
Pick the channel that fits your question. Each goes straight to the team that handles it. No transfers, no runaround.
CUSTOMER SUPPORT
Help finding the right glide, slide, or pad. Order status, shipping questions, returns, and installation guidance.
BUSINESS & WHOLESALE
Bulk pricing, project quoting, and account setup for restaurants, hotels, offices, and property managers.
Before you email, two tools that may answer your question in under a minute.
FASTEST ANSWER
Tell our AI what furniture and floor you have. It recommends the right glide, slide, or pad in seconds, with the exact size and mounting method.
DEEPER READING
Plain-language guides that walk through how each product line works, who it is for, and how to choose the right size and shape for your furniture.
Eight questions that come up most often. If yours is not here, the contact options at the top of the page get you to a real person.
Superior Glide support replies to most emails within a few hours during business hours, Monday through Friday, 9-5 Eastern. Outside those hours, we reply the next business day. If something is urgent, call +1 407-347-3219 during business hours and someone will pick up.
We ship from our Florida warehouse via standard ground carriers. In-stock items are processed in the order received and you will receive tracking by email as soon as your order leaves the warehouse. If you need a delivery estimate before placing an order, or have a deadline, email support@superiorglide.com and we will give you a realistic timeline based on current inventory.
Yes. The fastest path is the Product Finder on our homepage. It asks a few questions about your furniture and floor and recommends the right glide, slide, or pad in seconds. If you would rather talk through it, email support@superiorglide.com with a photo of your furniture leg or call +1 407-347-3219.
Yes. If you are sizing a large project or want to verify fit before committing to volume, request a sample pack through the Sample Request form. Superior Glide support coordinates samples that ship at our cost for qualifying commercial inquiries.
Email support@superiorglide.com with your order number and the reason for return. Superior Glide support reviews returns and most are approved the same day. Full policy details on our Refunds and Returns page.
Yes. We supply furniture floor protection to restaurants, hotels, offices, schools, and property managers. Volume pricing kicks in at meaningful order quantities and we set up commercial accounts with project quoting and dedicated support. Email sales@superiorglide.com or visit Business Solutions to start.
We carry more than 1,000 size and shape options across 6 product lines, sized and shaped for almost any chair leg. If our standard catalog does not fit your application, email support@superiorglide.com with leg measurements and a photo. We will recommend the closest standard part or flag if a custom solution makes sense.
How long a glide lasts comes down to the surface it sits on, the weight it carries, and how often the furniture moves. What sets ours apart is the construction: cheap felt pads shear apart and their adhesive lets go under repeated movement, while our glides use needle-punched PA6 fibers on a bonded ABS platform, and our nail-on glides hold with a tubular zinc rivet instead of adhesive. Tell us your furniture and how it gets used, and we will point you to the line made for it.
FLORIDA OPERATIONS
Superior Glide support works out of our Florida warehouse, where every order ships from. When you email or call, you reach the same people who handle the products on the shelf. No call center, no overseas escalation queue.
When something is in stock, it ships from the warehouse promptly and you get tracking by email. If a part needs to be sourced or there is a delay, we tell you up front instead of leaving you wondering. The whole operation is built so the answer to where is my order is always one email away.
FOR BUSINESSES
If you manage chairs across one or many properties, our business program covers volume pricing, project quoting, and a dedicated point of contact. Worth five minutes if your floor protection bill is meaningful. Superior Glide support handles every B2B inquiry directly.
ABOUT THIS BUSINESS
Email gets you a written record. Phone gets you faster back-and-forth. Either one works.
