Refunds & Returns

At Superior Glide, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

We offer a 10-day return window from the date you receive your order. To be eligible for a return, items must be:

• Unused
• Unopened
• In their original packaging
• In “as new” condition

Custom-made, made-to-order, or special-order products are not eligible for returns, refunds, or exchanges.

If you believe your product has a defect in materials or workmanship and isn’t functioning as designed within the warranty period, please email us at returns@superiorglide.com before sending anything back. Be sure to include your original order number in the subject line.

Once your return is approved, we’ll provide:

• A Return Authorization (RA) number
• Shipping instructions

We recommend using a tracked shipping service. Return postage is only reimbursed if the item is confirmed to be defective.

Warranty

Unless otherwise stated in writing by Superior Glide, your warranty begins on the earlier of:

1. 90 days from the purchase date, or
2. The delivery date to you (or your designated delivery location)

We guarantee that our products will be free from defects in materials and workmanship during the warranty period. Any determination of a defect will be made solely by Superior Glide.

This warranty applies only if the product is installed and used according to:

• Our product manuals
• Label and packaging instructions
• Specifications on our website

This limited warranty does not cover damage caused by:

Negligence, misuse, abuse, improper installation or maintenance, accidents, fire, natural disasters, vandalism, power surges, corrosive environments, vibration, alterations, or failure to follow instructions.

If a product is found to be defective within the warranty period, Superior Glide will — at our discretion —

• Repair it,
• Replace it with a similar product, or
• Refund the amount you paid (after any discounts).

We are not responsible for damage to other equipment, systems, or property resulting from the use of our products.

Any repaired or replaced part continues under the original purchase warranty date.

This warranty is your sole and exclusive remedy and may give you specific legal rights that vary by state or province. No distributor or
representative is authorized to change these terms.

The warranty is void if the product is not used for its intended purpose.

Refunds

Once your return is received and inspected, we’ll email you to confirm whether your refund is approved.

If approved, your refund will be issued to your original payment method.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

Still nothing? Please reach out to us at accounting@superiorglide.com  — we’re happy to help.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale. 

Exchanges

We only replace items if they arrive defective or damaged.

To request an exchange for the same item, email us at returns@superiorglide.com with your order number.

Shipping Your Return

Please send returns to:
Superior Glide
1401 Beulah Road, Suite 112
Winter Garden, FL 34787
United States